Recently my wife and I began parsing through items in the house trying to create more space and be more organized. Though our house is only 15 years old there is not a lot of closet space so what we have we need to use better. I have been looking at all of the closet systems in an effort to buy and not have to build one of my own. My sister let me know that The Container Store was having their annual big sale on their systems. I checked out the sample systems and was impressed. Then I saw the opportunity to create my own system online. I registered and the web site walked me through a set of questions to gather information about the size and use for this closet (storage,clothes,supplies). The survey is very thorough. If you have asked for hanging storage it asks you how tall you are, if you have asked for shoe storage it asks how you prefer to store your shoes, in boxes or shelves. When you are complete it asks how you would like to speak to the designer. I opted for them to call me and it gave me a set of dates and times available.
When Jamie called he reviewed the information and asked me a few more questions and then let me know I would receive an email with the plans in about a day. A couple of hours later I received the plans. After reviewing the plans I wanted to make an adjustment. The web site allows me to attach a comment to the plan with my requested change. A few hours later I had the revisions and I was ready to hit buy.
A few notes about the experience
1. The people I spoke with and emailed were incredibly helpful and they love whatr they are doing
2. They called me on time and when it was convenient for me
3. Instead of giving me a parts list of 50 things to buy it is a 1 item package order
They basically removed all the hurdles to make purchasing their product easy.
Maybe more businesses should try cleaning out their closets more frequently.