In my previous post I mentioned that I had been flying more recently. I really like Southwest Airlines, they provide a great price and good service to their customers. But I do have one bone to pick. I am OK with the boarding by using the letter assigned to your boarding pass A, B or C. I even stay up until midnight to print mine out to be sure I get in the A grouping for boarding. But what makes me nuts is when you get to the airport 2 hours early to get through security and there are already people lined up in the gate in group A and the plane is not even at the airport. I feel like I need to get in line instead of sitting in the seats at the gate and working or reading if I want to get a good location on the plane.
Southwest could you make one small change. Could you issue the passes like A1, A2, A3 so if I want to sit down I can and when the plan boards I can move right to my place in the line ? I think this would make the customer experience a little nicer !