Jason over at 37 signals gave a nice description of a positive customer service experience he just had. I on the other hand was not so luck. Not to long ago I transfered a balance I had to Discover Card based on an offer of 0% interest for the whatever I transfered over. When I spoke to the customer representative on the phone they explained that all I had to do to maintain that 0% was continue to make at least one purchase a month on my Discover Card. So I moved the balance over.
Right away I started sending in larger payments in order to erase any balance. I also used the card to purchase gas for my car, assuring that I would not loose the incentive. After the second month I noticed I had a small finance charge ($3.18) on my card. At first I did not think anything of it, but it bothered me and I thought there must be a mistake.